Nbn hfc problems I would suggest raising this point with your RSP and seeing if they can get the case escalated with nbn. Technicians name was Hew and great. It will also offer "hyperfast" NBN 2000 plans with download speeds of up to 2Gbps. All HFC customers are now able to get NBN 250 and NBN 1000 plans - the fastest plans available. nbn strongly recommends you contact your current phone and internet provider as soon as possible to find out if your 1. Jul 27, 2016 · The arrival of nbn™ HFC services will mean different things to different people, depending on their particular circumstances. This interference occurs in the joints — or the "taps" as they are called by engineers — between the HFC cable in the street pit and Hi Wondering if I can get some advice – I have HFC NBN connection that has an intermittent fault – I’m with ABB who have be helpful, but the NBN technicians that visit reset the NBN modem, randomly replace connections in the pit and side of the house, internet works for around 8 hours and then starts dropping out and failing tests (NTD test for example) with unworkable internet. Location does play a part, but their network congestion seems to be quite low. If your TPG nbn HFC service is offline, you won’t be able to visit a website, browse, stream, or download. internet or phone), first check the following: Everything is plugged in and turned on? Is your nbn™ connection box power cord plugged in firmly at both ends? (Always keep your nbn™ connection box plugged into AC power and connected to the wall outlet. For example , in HFC areas prior to NBN services going RFS, the power levels may be increased, which can result in repeated drop-outs due to system instability. 1 no real problems at all. nbn connection box power adaptor Ethernet cable A C B nbn connection box Wi-Fi modem What you’ll need for your setup Supplied by you or your phone and internet provider Wi-Fi modem nbn connection box ˜˚˛˝˙ ˆ˚˛ˇ˘ ˙˝ ˜˘ ˙˝ ˚ˇ ˇ˝ A Fixed white cable nbn connection box power adaptor B Wi-Fi modem power cord C D Ethernet cable nbn TM Connection Box. nbn strongly recommends you contact your current phone and internet provider as soon as possible to find out if your This looks like a wall connection for HFC. Telstra and Foxtel also use different frequencies on the HFC to NBN, but connecting all the extra users for NBN also caused signal issues in the Telstra and Foxtel frequencies. Apr 20, 2021 · Please note that while this guide is specific to Optus NBN internet problems, many of these steps are also applicable to Optus Cable and Optus DSL. Jan 7, 2019 · nbn HFC is more prone to congestion on the upstream than the downstream. It indicates there’s local network activity. My internet drops out multiple times day. Thanks Malcolm Turnbull. g. [22] NBN Co's business plan forecasts a return on investment of 7. 2nd property has been a disaster. iiNet currently provide a TP-Link Archer VR1600v DSL Modem/Router to HFC customers which does support 4G USB modems. Had constant dropouts when I first moved to hfc nbn, was an existing cable that the strata had paid to have foxtel install years before. 1 Friendly advice, discussion and news regarding the NBN. It's a new connection few weeks old where I moved in, it wasn't working for ages and suddenly was online for a few days and now stuck on Although most existing services will be replaced by the nbn network, there are some services that should not be impacted. These steps will help you identify the issue. He was driving past Kingsford, Sydney and wasn't expecting him within the hour, said he'll drop in. Interestingly, the issues in my area also caused Telstra HFC and Foxtel to have issues (I ran both NBN and Telstra HFC side-by-side for the first 2 months). Cable with red and yellow ends (WAN) Telstra Smart Modem 3 Wi-Fi fridge magnet Power adaptor (pre-connected to modem) Only required if you have Foxtel or another nbn ™ HFC service (located in delivery box) Oct 17, 2017 · Potential Problem 1: Laying Cable from the street to your home. Current outages and problems for NBN. Anywhere from 5-20 drops per day on bad days and 1-3 drops on good days. " I am currently on a 50/20 HFC plan and my networking setup consists of: The ISP modem/router/switch that is connected to the NTD at the front of the house near where NBN installed the HFC connection. These include those services provided over non-nbn fibre networks, some services in some apartment complexes, and some business and Special Services. Prior to the change we were able to get 80-100 Mbit reliably through both the 2. NBN are upgrading HFC but it's still HFC. If you're eligible you can make the order through a participating provider. The connection has been consistently rock solid. While some Telstra HFC customers were having a great broadband experience prior to being switched over to NBN HFC, this became worse after the changeover, because of the new NBN spectrum they were placed on. Nothing flickers on the nbn box. All types of nbn network connections that utilise a physical line running to the premises are considered Fixed Line connections. A faulty modem/connection is NBN's problem but since NBN will not deal with retail customers, OP will need to go through the RSP to report the fault to NBN. It’s linked to the cable wall socket in your premises through the included white coaxial cable. Depending on the location of the HFC connection, even faster speeds like NBN 250 (250/25Mbps) and NBN 1000 (1000/50Mbps) might also be available. NBN cabling re-installed from the NBN box outside of my house all the way to a back room and no fuss even though it took him two hours and installed an NBN plug. Sep 6, 2024 · HFC’s architecture allows it to support high-demand applications like streaming, online gaming, and large file transfers without frequent buffering or interruptions. NBN tech actually identified it as a too-strong signal and gave me a signal dampener to chuck on the line before the modem. ) For instance, the Ultrafast NBN on HFC is currently at 108 / month, and the Leaptel Super Sonic is currently at $99 / Month for the first year. What I found was strange when the HFC connection was removed from the nbn box, the nbn box still had the 4 lights saying it was connected when it definitely wasn’t iiNet don't supply the NBN HFC modem, that is supplied by NBN Co and it's not accessible in any way by the customer. 1 billion by 2021. How did you get them to reactivate? I asked them yesterday to re-provision the service but I haven't got any SMS or anything and the service is still not connected Nov 10, 2015 · HFC technology over the nbn™ network will help turn the cable networks built in the 1990s by Telstra and Optus This was a particular problem for Multi Dwelling Although most existing services will be replaced by the nbn network, there are some services that should not be impacted. Feb 15, 2022 · All residential speed tiers are offered on HFC, which means NBN 12 Basic (12/1Mbps), NBN 25 Standard (25/5Mbps), NBN 50 Standard Plus (50/20Mbps), and NBN 100 Premium (100/40Mbps or 100/20Mbps). Also the Optus hfc network didn’t get used it was so rubbish they junked it 🤦‍♂️ hehe. If you reach the bottom of this guide and still don't see an improvement in speed or stability, it might be time to switch NBN providers . Looking to stay connected when you’re at home and on the go? Click here for everything Optus internet related including help with NBN, ADSL/Cable, Wireless and Mobile Broadband. This means your NBN installation gets bumped to the back of the queue while the cables and trenches are done. – Whilst NBN management might be sailing the already sinking HFC ship merrily towards another iceberg, the actual engineers probably have the knowledge that this will occur, and are preparing for this eventuality. Download speed hasn't been an issue at Hey The-SillyAk, I am currently having this exact same problem; NBN HFC, 4 green lights, Superloop being useless. There is no free NBN HFC > FTTP upgrade either. Is your internet down or phone not working? Tony same, HFC not working. If the DOWNSTREAM or UPSTREAM is flashing, a firmware upgrade is in progress. Oct 22, 2024 · These test results come as NBN Co evolves the HFC network by improving existing technology and replacing legacy amplifiers. Various issues can affect your NBN connection, such as IP address exhaustion or DNS problems, but the most common problem is slow Internet speed. A bit of a long technical story. If you have a different type of NBN at your address, you can comfortably ignore this wall outlet because it's likely only used for paytv/Foxtel I'm pretty sure it's called an F-type cable, and you can find them in the tv antenna section at Bunnings "While FTTP remains the aspirational long-term fixed line technology of choice in the HFC footprint for NBN Co, DAA offers the most efficient and cost-effective way of building more capacity and capability into the nbn® HFC network while also improving network resiliency, broadband connectivity and performance experience for customers. This is often due to network congestion, which occurs Friendly advice, discussion and news regarding the NBN. nbn ™ utility box dimensions can vary from 215mm high x 136mm wide x 60mm deep to 330mm high x 228mm wide x 76mm deep. [23] To use an NBN FTTP (Fibre to the Premises)/NBN HFC (Hybrid Fibre Coaxial) connection, you need to connect one end of the network cable (red connector) to the "WAN" port in your modem. Unfortunately you're going to have to persist with support until the problem is resolved. From this router, we have a wired ethernet connection to the living room PC. all outlet: W This will be located inside your premises. How is this for a strange problem? I was with Telstra HFC and Telstra NBN HFC for the last 6 years as it transitioned. Verified techs and enthusiastic amateurs who love troubleshooting your problems. Potential Problem 3: The NBN Connection Socket. reported fault, tech visited, discovered some problem with a connection out on the poles which required a replacement. Jul 26, 2024 · FTTC customers will need to place an order for an NBN 100 plan to trigger the upgrade when the infrastructure is live in their area. All FTTP and HFC abodes can connect to NBN 250 and NBN 1000 plans, which are the fastest available in Australia. If you're looking at it and you're bewildered a link to Imgur is easier than trying to describe it. So I had NBN via HFC installed a few weeks ago. Since I switched from Telstra Cable to HFC NBN i've had nothing but problems like many in this thread are describing. Feb 12, 2024 · Thanks to significant upgrades to the HFC network, HFC is now one of the best NBN connection types. These speed upgrades will only be available to customers with HFC and Fibre to the Premises connections. An nbn Hybrid Fibre Coaxial (HFC) connection is used in circumstances where the existing ‘pay TV’ or cable network can be used to make the final part of the nbn network connection. My ISP are well aware of my issues. We would like to show you a description here but the site won’t allow us. 3rd tech in 3 weeks finally found the problem. nbn ™ Connection Box Power adaptor Coaxial cable Coaxial cable Coaxial splitter Telstra Smart Modem box. This is meant to start in Q3 2024. So I reckon you will need your ISP to get involved because if the NTD is fucked it is actually owned by NBN Co and your ISP will need to broker that replacement. If that's not the problem then the next answer is that your cable modem (NTD) isn't connecting onto the network to pick up the config. Check your address on nbn®'s Network status and outages page or visit our Network Status page to see if there are any known issues in your area. This will isolate the problem to the modem/connection or to the router. May 16, 2024 · Upgrades are also available for those on Fibre to the Curb (FTTC). Note that this guide is also applicable for getting problems resolved that are not specifically NBN-service related, but are indirectly related to NBN. A flashing LAN light is normal. However, this area has only just gone RFS, so unless there is only an interim lower capacity connecting to the HFC node, it would appear there is either a signal level problem or a configuration problem within the nbn side of things. I've been on NBN HFC since January and have had this issue since 30 mins after installation. If your NBN type is HFC then this is what you need. For those end-users who are already receiving HFC services, also commonly known as ‘cable internet’, via Telstra or Optus, their new nbn™ HFC services will be a little different to what they’re used to. An . 6-8 hour unplanned outages in the middle of the day (a real problem when WFH). The question that must be asked however is 1) HFC is actually a tried and proven technology that's been around for at least a decade or so; and 2) there are large HFC installations in Europe and the USA (anecdotal evidence makes me believe that both contention and problems are low – I have a few relations living there). Here are the cheapest NBN 50, NBN 100, NBN 250, and NBN 1000 plans in our database: NBN 50; NBN 100/20; NBN 100/40; NBN 250; NBN 1000 # Friendly advice, discussion and news regarding the NBN. There are 2 activation issues currently in nbn HFC world, nbn modem registration and RSP activation. 2. NBN HFC technology offers a range of high-speed internet plans, providing reliable performance for both everyday users and those with higher bandwidth needs. 0 port for easy access to digital media or to use the NF20MESH as an ad hoc network-attached storage (NAS) device. Friendly advice, discussion and news regarding the NBN. In this circumstance an HFC line Friendly advice, discussion and news regarding the NBN. When nbn came along, HFC was connected to the same coax as well as the Foxtel service and they put a splitter in the house to separate them. Before you can get NBN connected, you may need to have a trench dug through your prized petunias in your front garden, from the Friendly advice, discussion and news regarding the NBN. nbn strongly recommends you contact your current phone and internet provider as soon as possible to find out if your nbn HFC made easy. Those upgrading from FTTN can choose between NBN 100, NBN 250 and NBN 1000 plans and those upgrading from FTTC can choose from NBN 250 and NBN 1000. Apr 12, 2024 · Both wired and wireless NBN connections are easy to troubleshoot, especially if you know what causes the problem. A faulty router is RSP's problem (or OP's if it is a BYO router). NBN HFC Speeds. The new equipment used in the trial — CommScope’s latest DOCSIS 3. In your case your Arris modem will not register on the nbn HFC network, could be due to signal/noise levels on the Cable, faulty modem, nbn issue. All them lights should be green. Its happens in and out of peak times and I’m on 100/20. HFC also has very limited upload bandwidth compared to upload due to technology involved. NBN tech said I should talk to my neighbour and see if he has issues. Have you checked whether there are nbn faults right now in your area. Although most existing services will be replaced by the nbn network, there are some services that should not be impacted. Only then does the installer come back for another visit. So what they're saying is that the NBN provisioning team have looked at their systems and the NBN HFC team have looked at the HFC provisioning systems and that's all fine. Email and any other services that use the internet will not work. ; If you have access to another device with an internet connection such as a mobile phone, log in to Toolbox and run an nbn service test. Mar 7, 2025 · The NBN Co plans to boost NBN 100 plan (100/20Mbps) download speeds by five times to 500/50Mbps and increase NBN 250 plan (250/25Mbps) speeds to 750/50Mbps. nbn strongly recommends you contact your current phone and internet provider as soon as possible to find out if your NBN Co intends to begin paying dividends back to the Federal Government in 2021, and to have fully repaid the Government's contribution by 2034. The range of the 5Khz wasn;t as great but reached all areas through the house. It connects the HFC cable from the street to the wall outlet(s) in your premises. Melbourne 2025-03-14 22:45:58 Disko Dan AGL internet Although most existing services will be replaced by the nbn network, there are some services that should not be impacted. but then Foxtel killed one of the 4k channels . Apr 23, 2017 · Yes, NBN HFC and Foxtel utilise the exact same cabling, so you can enjoy watching Foxtel and your NBN internet connection at the same time with the use of a 2-way splitter, supplied in the NBN HFC connection box. Apart from an initial problem with a corroded TAP, the upload speed was fine for a few months. took about a week to fix (regular tech's/contractors can't fix that stuff apparently as it's Feb 28, 2023 · NBN providers will give you the opportunity to buy one HFC connections are similar to FTTP in that they require a separate NBN connection box in addition to a modem or router, but due to the Mar 21, 2025 · nbn™ HFC Connection Device: This indoor connection box, which could be either an Arris CM820 or an Arris CM8200, depending on the HFC box installed by nbn, acts as the central connection point between the nbn network and your home or office. Unstable power connections can cause problems with connectivity devices like modems and routers. It’s been rock solid for years after that, constant 250/50. nbn strongly recommends you contact your current phone and internet provider as soon as possible to find out if your Hence, even with a valid NBN tracking number Telstra support insists on trying to diagnose the Telstra router when it is patently obvious that the problem lies upstream from the router. Hybrid Fibre Coaxial (HFC) customers can already get plans faster than NBN 100. I decided to churn to Superloop a few days ago. 4Khz and 5Khz networks provided by the Optus Sagem "wi-fi modem". n keeping with our commitment to reconciliation and respect, nbn acknowledges First Nations people and recognises their role as the Traditional Owners and Custodians of the lands, skies and waters across Australia. Once your modem does register on the nbn HFC network, you will have green DS, US and online LED's. Nov 20, 2023 · I was wondering if anyone else has ran into this problem where my NBN HFC connection stopped working where the modem is unable to provide an internet connection with a PPPoE user name password setup. In 9 months they still have not been able to fix it. Jul 14, 2023 · If any of the services provided through your nbn™ connection box stop working (e. Its happens on all devices on all 5 devices that are connected to that modem via wifi. Each time the NBN cable modem spontaneously reboots itself. HFC can fuck from the rain. I had this problem on HFC too when I first moved in. I upgraded the Foxtel to iq4 to get 4k channels so they installed satellite dish and didn't use the coax from the street, so only the NBN is on my coax now. My connection disconnects about 20x per day (down for 6 mins at a time). 1%, expecting to turnover revenue of A$23. Dec 27, 2019 · A step in the right direction. Second Part is the configuration loaded into the device, this is also done by the cable provider, usually prior to deployment and then again remotely as things change. The other plan types (25/5, 50/20,100/40 etc) are all : holdovers from previous tech bias to downloads, and All types of nbn network connections that utilise a physical line running to the premises are considered Fixed Line connections. It's unbearable. Since the very first day, there has been intermittent drop out every day, usually 7-8 times (sometimes more sometimes less). Maybe ask the next tech that. nbn strongly recommends you contact your current phone and internet provider as soon as possible to find out if your Mar 2, 2018 · I got connected to NBN HFC 100/40 with AussieBroadband in September 2017. Instructional video showing various options to troubleshoot your Telstra services on nbn Fibre to the Premises (FTTP), nbn Fixed Wireless (FW), nbn Hybrid Fibre Coaxial (HFC) or nbn Fibre to the Curb (FTTC) connection. Telstra used to replace these as a matter of course every 7-8 years ie it is a known issue with HFC. NBN's HFC ordering systems are an absolutely disaster at the moment; as I mentioned above the % of cases we encounter are dropping so they do seem to be working on it - but as to when it will be My hfc box died due to lightening Rang aussi, booked appointment for tomorrow – scheduled day off to have to be here Told “call back if no confirmation from nbn by 5pm today” Called back – NBN closed my fault with “no fault found” The friggen box is powered off – muppets can’t even get simple stuff like that right. nbn strongly recommends you contact your current phone and internet provider as soon as possible to find out if your Both NBN HFC and FTTN are separate hybrid technologies. Again, NBN will not configure or change any device sourced else where or even moved from another NBN HFC location. This is why we have 100/20 and 1000/50 plans. Problems with power. nbn strongly recommends you contact your current phone and internet provider as soon as possible to find out if your These splitters have reportedly been the cause of many a problem with HFC NBN connections. nbn ™ – It is well known NBN has some serious upstream problems with HFC on the road ahead. Where your NBN Connection Socket is located can determine the speeds you get from your connection. The HFC network will be evolved via plant modernisation and transitioning to Distributed Access Architecture over time to meet increased customer usage. There are also four gigabit Ethernet ports for priority wired devices, plus a USB 3. Connect the other end of the network cable (red connector) to the "Uni-D" port in your NBN Connection Box. nbn strongly recommends you contact your current phone and internet provider as soon as possible to find out if your A number of HFC problems are caused by corrosion in the tap. In this guide, we’ll explain what HFC NBN is, how to pick a plan that is best for you and what you’ll need to get online. . This impacts Telstra & Foxtel i've had a similar problem - my HFC had been very solid, till about the last 3 months where dropouts started happening intermittently. Our various NBN Account Managers advised it's out of their hands and nothing we or they can do but wait for HFC Activations to sort out their problems. For nbn® HFC: Check that all lights on the nbn® connection box are green. Feb 1, 2021 · NBN Co will stop taking new orders for hybrid fibre coaxial (HFC) services from tomorrow due to a global shortage of chips used in the network termination devices that are installed at customers The nbn is through HFC. The symptoms are that the three green lights in the NBN Arris box, not the power light, go off for a few minutes, then begin to come back on as they would after Correct me if I am wrong, but the NBN connection box (HFC NTD – ARRIS CM8200) is actually a property of NBN Co. nbn utility box: This is located on the external wall of your premises. Specifically their 1000/50 offering. It seems to be slightly worse Mon-Fri, and also only seems to really only happen between around 11am to 9pm or so. and I'm guessing NBN Co. NBN would then get 'engineering' involved if he did. NBN seem to want to avoid replacing the tap and often the tech will re-terminate cables at the joints or wall plate until the 2nd or 3rd or 4th call. #neverforget Malcolm Turnbull. nbn strongly recommends you contact your current phone and internet provider as soon as possible to find out if your My NBN internet is now back up and running. The NBN will not provision devices sourced else where. Their support has always been reasonable as I've changed plans a few times, but have never really had any extended issues from the usual NBN outage. You ex Telstra, NBN HFC knuckle draggers are all the same. is also responsible for the coaxial cable that comes from the NBN utility box installed on the outside of my premises to the NBN connection box. The DP that looks after Redcliffe in Qld still needs HFC techs for afterhours/weekend emergency repairs who know the difference between old Telstra and old Optus frequency HFC testing. I’ve been at 2 properties with HFC. During this time, I have had a mix of 100/20, 100/40 and 250/25. Then you would need to admit the HFC part of the NBN was a serious mistake. Common NBN connection problems . Oct 2, 2024 · All NBN technology types can rely on the NF20MESH for good networking performance, dual-band WiFi 6 and wireless speeds up to 2,400Mbps. All HFC premises are now able to order NBN 250 plans and NBN 1000 plans. I had an outage from the 14th of Sep and it only came back online this morning, and since then it has dropped out 3 more times. These splitters have reportedly been the cause of many a problem with HFC NBN connections. Upgrading can take several weeks from your enquiry to Oct 15, 2024 · Although most existing services will be replaced by the nbn network, there are some services that should not be impacted. For nbn® FTTC: Check that the LAN, DSL, POWER and CONNECTION lights on the nbn® connection box are blue or amber. I think if the mortgage is with Commbank it is cheaper, but at those higher speeds, why bother May 20, 2024 · The NBN 50 speed tier is the most popular in Australia, and available to fixed-line connections. If you've daisy-chained power boards together to reach your modem/router, try plugging it straight into a wall socket via an extension cord. Sep 15, 2019 · Yep, got this problem exactly. I'm on HFC on the 1000/50 plan, and constantly get >350/47Mbps, but about 600-750Mbps on a good night. hecrj zyyonc nadq uzyxv henwcer tfugyk jygka pndeh jvkgxx fwb vxclnf jvmpt aserb xzjrf iaun